Terms & Conditions

Information, Reservation & Booking Procedure

If you want to make the reservation or need more information, feel free to contact us. A fixed booking is better thing to help us for preparing all components needed during your tour in Komodo National Park and Flores island.

Communication

Quotation and confirmation will be sent to you by email, WhatsApp or telephone after our program is fixed. We will reply all your email/message within at least 1 x 24 hours.

Payment  Method

All tour prices that we prepared in the form of IDR. It is advisable to send deposit via PayPal for international transactions. Deposit transfer can also be done via Bank Transfer.  To confirm your booking tour with us, you pay 40%  of the total amount in advance as down payment and 60% rest of payment will be paid on the day of arrival in your Hotel in Labuan Bajo. Full payment could be paid either in Indonesian Rupiah cash, US dollar cash, Euro cash, based on the current exchange rate. Please note that we don’t take any responsibility over the payment of bank fees resulting from the transfer of funds. Any such fees are your responsibility.

Refund & Cancellation Policy

We will charge you with full payment when you are no show on arrival date or very late confirmation. We will charge you 40% when you make cancellation 5 days before you arrival date to cover all bookings. No refund for unused service.

Tour Price Components & Tour Program

We do not put the price in every tour program on our website. It will be known when We will make correspondent each other to get dealing the tour price. So, it’s flexibility and negotiable depending on our client’s need and request. And in generally, we have made some options of fixed Tour Program on our website but if you dislike any of them, and you have your owned program or you have a special program-requested. Could you please tell us ahead via an e-mail on our correspondent, then we will try to match or design that tour program as your request.

Park Fee at Komodo National Park
If in our correspondent about the price of tour program is does not included the park fee to Komodo National Park, it means the Park fee will be paid by customer when arrive in at Komodo National Park (Rinca Island , Padar Island and Komodo Island as the main gate to Komodo National Park. About this case please pay attention for some items as below:

Park fee for Komodo National Park is only valid in one day, and here is the items for Park Fees:

Working Days (Monday – Saturday)
Entrance Fee: IDR 150.000 / person
Goverment Tax: IDR. 100.000 / Person
Tracking Fee: IDR. 15.000 / Person
Snorkeling Fee: IDR. 15.000 / person
Boat Parking: IDR. 100.000 / Boat
Ranger Fee: IDR. 80.000 for 1 – 5 persons

Week End (Sunday) or national Holiday
Entrance Fee: IDR 225.000 / person
Government Tax: IDR. 100.000 / Person
Tracking Fee: IDR. 15.000 / Person
Snorkeling Fee: IDR. 15.000 / person
Boat Parking: IDR. 100.000 / Boat
Ranger Fee: IDR. 80.000 for 1 – 5 persons

Something to Bring along with You

During your travel date, please pay attention to bring some important things as mentioned beneath such as: enough cash, proper walking shoes, trousers, sweater, jackets, raincoat, good resistant of walking booth (in rainy season), sleeping bag for village tour program (if you sleep in the village), long sleeves, sun glasses, sun hat, mosquito spray, strong malaria prevention pill, sun lotion, towel, snorkel gear, swimming suit, portable flash light, some nice reading book, sandals, camera, video camera, enough memory card, replacement batteries, batteries charger, medicine, first aid box, passport, visa, airline tickets, or other important travel documents which have been unmentioned here.

Tour Facilities Condition

We’ve high commitment to serve our clients wholeheartedly, but remember, this tour is based on adventure, and do not expect that, a service-given is like on Bali, and just want you to know that most of the tour facilities such as: accommodation, restaurant, boat trip, etc. are simple and basic but at least they are clean and proper enough for the travelers to be used, except in Labuanbajo as the only well-developed touristic area throughout the island has a several options for those tour-facilities from basic one till to luxurious can be gotten and it’s also depending on your request before dealing the tour.

Travel Insurance

We would be pleased to suggest and recommend to our clients that, it really ensures that, your any kind of Insurances have been covered in reliable Insurance company in your country due to this does not include on the tour price. So, please be so kind to take your owned any kind of Insurances with you during your traveling date to our region.

Indonesian Domestic Airline

It sometimes has a problem of cancellation, delay, or irregularity of domestic flight schedule in Indonesia. It is very important to be suggested that, could you please re-check or reconfirmation your departure flight schedule at local airline company where you purchased and issued your flight ticket at least 48 hours before you are flying.

Our Limitation & Responsibility

We will try hard to do the best our job to make you happy and satisfied during you traveling on our region, and we only act actually in a capacity as a local tours & travel organizer to arrange your tours, transportation, accommodation, tour guide service and so on (depend on our dealing tour price). So, we do not responsible for any important personal belongings missing, damage, delay, cancel or irregularities of flight schedule, minor or major accident including death, any natural disaster such as: bad weather, landslide, storm,or any force-major which are really beyond of our control that makes you trip is uncomfortable, unhappy.

Bank & Money Changer

Banks and Money changers are acceptable to change foreign currency but it is very poor rate of exchange. Money changer is also very limited range on our region and if you will depart your tour from Bali or any well-developed touristic area in Indonesia, it’s better changing your owned currency there, before traveling to our region or it is even so much better to bring some enough cash money or ATM card with you. Every single town on Flores has some banks with ATM service.It is possible to withdraw some money by using ATM card. Most of the hotels, restaurants, mini market are only possible to be paid in cash and really a few of them are acceptable payment system by using credit card.